**Every single business on earth seems to be investing in AI chatbots right now – and for good reason. A chatbot can significantly improve a company's customer support by making it quicker and more efficient. But before you dive headfirst into the AI ocean, let's take a moment to explore some…

Using artificial intelligence (AI) in customer service has gone from persona non grata to being more enthusiastically embraced than gräddtårta on Nationaldagen. But here's the thing: Many still don't know HOW to successfully implement AI in customer service, WHAT to expect, and WHY combining…

ChatGPT is dominating the internet right now. It's the fastest-growing AI system to date & only one week after its launch it reached over 1 million users. But what is it, how can you use it, and what's so great about it? Have you ever dreamt of having a friend to talk with at any time; who can…

It’s that time of the year again... **Even though Black Friday certainly excites many companies in eCommerce, it's also a stressful time for many employees -- specifically those working in customer service. But don’t despair – we have a secret weapon for you to survive this upcoming…

**Chatbots are fast becoming a new pillar in Customer Experience. But as you may have experienced yourself, not all chatbots meet requirements. And what separates a good chatbot from a bad one is…

**We’re facing a recession. Companies all over the world are struggling with financial challenges. Expenses get reevaluated. New projects are put on hold. Everyone has to tighten the belt. But when times are tough, [it’s more important than ever to not lose focus on customer…

Even though the rapid development of Internet and social media contributes significantly to human connection, it is undeniable that this is also the very reason why toxic behaviors become more common online. Thus, toxic comments classification has been researched by experts in the Machine Learning…

Back in December 2020, we successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language. We hate to brag, but after publishing the [blog…

The story of the NLP team from Hello Ebbot extending SentenceTransformers to Swedish started a month ago, when we unexpectedly received a call from Santa Claus... 🎅🏼 Santa: Hello, is this Hello Ebbot's NLP team? It's Santa Claus speaking! Hello Ebbot is on the Nice List this year and I…

In the last blog, Ebbot explained to you the training process which helps him correctly respond to your queries. As mentioned in the end of the blog, every time Ebbot fails to understand you, he will learn from your messages in the…

Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. To tell you the truth, I don't speak human language! But I'm lucky enough to receive help from my colleagues, specifically…

The field of natural language processing (NLP) has grown in the past few years with an incredible speed. State-of-the-art, yet open-source tools developed by popular companies and/or researchers in the field, such as OpenAI with GPT-2/3, Explosion with…

Recently, there has been an increase in the need for an automated sentiment analysis model among businesses, especially within e-commerce. Currently, there are many pre-trained models available to be quickly applied. However, they are often not completely free nor do they support Swedish language…