With the temperature on the rise and summer just around the corner, it's about time to give your chatbot some well-deserved TLC 💗. Much like getting your body beach-ready (hello, bikini season!), your chatbot also needs a little extra attention to ensure it's in top shape for the summer season. In this blog post, we'll dive into five tips to help your chatbot get ready for summer. Let's dive in! 💦
1. Give your chatbot a summery makeover! 🌺
First impressions count, and your chatbot's appearance is no exception. To give your chatbot a summery vibe, consider changing its avatar to something relevant, like a Swedish midsummer garland or a beach-themed illustration. An avatar that reflects the season will create a welcoming and refreshing experience for users, setting the tone for positive interactions.
2. Make sure your support schedule is up-to-date! ⏰
Summer brings changes in working hours, vacations, and holidays. Make sure to update your live chat's opening hours and that your chatbot is ready to tackle queries when your human support team takes a well-deserved break.
Also, remember to adjust the information provided by the chatbot regarding handling times for tickets. If there are longer handling times during summer, let customers know upfront. By keeping everyone in the loop, you'll create a seamless experience that prevents frustrations. Transparency is key! 🔑
3. Drive more customers to use the chatbot for support 💬
When the summer heat kicks in, many organizations face staffing challenges and adjustments in support hours. Even if you already have a chatbot on your website, some customers might stick to their old habits and choose to email their questions, leading to frustratingly long response times when human staff is low.
One way to actively redirect support inquiries from other channels is to provide proactive support. By allowing the chatbot to initiate conversations proactively based on website visitor behavior, you can give it the power to "pop" and offer support before any problems arise. By engaging with visitors on your website and encouraging them to use the chatbot, you'll handle inquiries efficiently and make the most of your resources.
And guess what?
This strategy works like magic, not just during the summer but all year round! 😊💪
4. Enhance Your Chatbot's Skills! 📚
Regularly trained chatbots=the best chatbots.
So, make sure to spare some time for chatbot training this summer. Is there a new scenario or frequently asked question that you can train your chatbot on? Or perhaps an existing scenario that could benefit from a little sprucing up?
And don't forget to update its knowledge base to handle summer-related inquiries such as vacation requests or seasonal promotions. With an informed chatbot, you'll stay one step ahead of your users' needs.
Or as we like to say: "Train like a champ, chat like a pro!" 💪💬
5. Update Starting Page and Alert Settings 🔔
Lastly, make sure your chatbot's starting page and alert settings align with any special summer-related announcements or promotions. If there are specific offers, events, or changes in policies during the summer, update the starting page to inform users upfront. And make sure to use the chatbot's alert settings if there's any important information that needs to be shared during the summer.
Preparing your chatbot for bikini season involves more than just updating its appearance. And even if the support workload may slow down during the summer, your ambition to deliver exceptional customer support shouldn't waver.
So, let your chatbot shine brightly ☀️, not just during the summer but all year round!
With proper care, updates, and training, your chatbot will continue to impress and provide outstanding support to your customers.
Get to know Ebbot
Ebbot is a Swedish tech company focused on enhancing businesses' online experience with Conversational AI. Our platform provides a variety of user-friendly tools, including an AI Chatbot, Smart Live Chat, Product Finder, and Messenger marketing.