**Chatbot is a term that has popped up more and more often over the last few years. Many companies have on their agenda to implement chatbots in an array of different cases. Customer service, HR, IT support, eCommerce -- are all great uses for a chatbot. But what does it really mean when we say…

When it comes to Customer Experience, things are changing rapidly. Companies are constantly innovating the ways customer experience can be more efficient. In the past customer experience has not been prioritized in organisations. But business…

With customers like Jollyroom, Skincity & Outnorth -- Dialogtrail has really made a dent in the world of eCommerce. **Their dynamic…

In what way do chatbots fall under GDPR? What kind of data is protected? And what measures need to be taken to make sure your chatbot is GDPR compliant? Read on to get these questions answered and join us for a deep dive into the exciting world of data privacy. ## What is GDPR? Does May 25th…

**The market has changed. Consumer expectations have never been this high. At the same time competition is constantly increasing. Conclusion: Customer experience has never been more important. In fact, today [89% of businesses compete primarily on the basis of customer…

As human beings, it is simple for us to understand text messages that contain spelling mistakes. But do you know that sometimes Ebbot cannot comprehend messages if there are too many misspelled words? Understanding that typos can be one of the reasons why Ebbot cannot give the right response, our…

After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. You might recall that we already developed a [similar…

As a multidisciplinary employee, Ebbot is able to work in many positions, such as Customer Service or Helpdesk Digital Assistant. This means that he sometimes has to ask your personal information to help you solve problems. Are you wondering if it is safe to share…

Even though the rapid development of Internet and social media contributes significantly to human connection, it is undeniable that this is also the very reason why toxic behaviors become more common online. Thus, toxic comments classification has been researched by experts in the Machine Learning…

Back in December 2020, we successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language. We hate to brag, but after publishing the [blog…

The story of the NLP team from Hello Ebbot extending SentenceTransformers to Swedish started a month ago, when we unexpectedly received a call from Santa Claus... 🎅🏼 Santa: Hello, is this Hello Ebbot's NLP team? It's Santa Claus speaking! Hello Ebbot is on the Nice List this year and I…

In the last blog, Ebbot explained to you the training process which helps him correctly respond to your queries. As mentioned in the end of the blog, every time Ebbot fails to understand you, he will learn from your messages in the…

Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. To tell you the truth, I don't speak human language! But I'm lucky enough to receive help from my colleagues, specifically…

The field of natural language processing (NLP) has grown in the past few years with an incredible speed. State-of-the-art, yet open-source tools developed by popular companies and/or researchers in the field, such as OpenAI with GPT-2/3, Explosion with…

Recently, there has been an increase in the need for an automated sentiment analysis model among businesses, especially within e-commerce. Currently, there are many pre-trained models available to be quickly applied. However, they are often not completely free nor do they support Swedish language…