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Integrations
A growing ecosystem of integrations
Plug Ebbot into the tools you already rely on, and let automation work where real cases are handled.
Sync case & ticket data
Trigger actions & workflows
Trusted by 250+ industry leaders
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This is Ebbot
Built for the reality of service operations
Real service environments are complex.
Workflows span channels, involve multiple handovers, and rely on shared systems. Ebbot makes this manageable with AI agents that operate across channels and systems.
External customer service
HR & internal support
IT & service desks
“We evaluated seven to eight different AI vendors, but only Ebbot had the technical flexibility and ease of use we were looking for.”
– Anders Ohlin
Head of Service, Bredband2
"With the chat agent taking care of all the repetitive questions, our human agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
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“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
"The best thing about Lundvig is how well he complements us. He takes care of the quick and simple questions, so we can spend more time giving personal attention to the cases that really need it"
– Anja Boban
Customer Service Representative and Digital Operations Support at LKF
“When Ebbot showed us how quickly an AI agent could be trained on our website content, it really was a true "wow" moment.”
– Clara Rundgren
Communications Lead, Sollentunahem
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
“The Chat agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
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"The biggest value is definitely availability as we see that many use Solvi in the evenings and on weekends"
– Clara Rundgren
Communications Lead, Sollentunahem
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
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"Our Chat agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"The chat agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
“The chat agent has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our chat agent Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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“We wanted to make it easier for our customers to get help, even when our service team isn’t online”
– Hannah Billberg
Customer Service Manager at LKF
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"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the chat agent can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
Platform
Our agentic AI solutions
Chat agent
Answer more questions without adding pressure.
Chat agent helps you be available around the clock, resolve issues faster, and keep answers consistent – while still handing over seamlessly when a human is needed.
Chat agent helps you be available around the clock, resolve issues faster, and keep answers consistent – while still handing over seamlessly when a human is needed.
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30%
OPEX savings
35%
lower AHT
40%
higher CSAT
85%
Avg resolution rate
Why Ebbot
The dependable choice for automating service
Multi-LLM architecture
The right engine for each job.
Just like you wouldn’t use the same engine everywhere, Ebbot lets you pick the best AI model per task – and switch when better options become available.
Just like you wouldn’t use the same engine everywhere, Ebbot lets you pick the best AI model per task – and switch when better options become available.
Hallucination safeguards
Stable behavior under pressure.
Ebbot is designed to behave predictably, even when conversations get messy. Responses stay grounded in approved knowledge and defined boundaries.
Ebbot is designed to behave predictably, even when conversations get messy. Responses stay grounded in approved knowledge and defined boundaries.
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Architecture
Designed to work with your existing service stack
Introducing AI shouldn’t mean rebuilding your service setup.
Ebbot fits into your existing stack, allowing automation to span systems while keeping workflows, data ownership, and responsibilities clear.
Faster time to value
Minimal disruption
Built for long-term scalability
Stories
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“Lundvig has become a natural part of the team”
Lunds Kommuns Fastighets AB (LKF) has a clear goal: it should be easy for residents to get in touch and receive help. But in recent years, the pressure on the customer center has increased. This raised a clear challenge: “How do we improve accessibility without increasing staffing?"
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Building trustworthy AI Agents in the EU AI Act era
As adoption of AI grows, so does the need for safety, transparency, and compliance with new regulations like the EU AI Act. To understand what that looks like in practice, we caught up with Felicia Ekener from our AI team, for a closer look at the process behind creating reliable AI Agents.
AI Chatbots vs AI Agents - What's the difference?
If you’ve been keeping an eye on the AI space (especially in customer service) you might have noticed a shift in wording from AI chatbot → AI Agent. So what’s going on? Is AI Agent just a cooler name, or is there an actual difference in what it is? Let’s break it down.
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Product deep dive: AI Insights
If your customer service team is using an AI chatbot, you’re already sitting on a goldmine of data. Every chat conversation is filled with insights. But when you’ve got thousands of conversations happening every month, spotting the real patterns can feel impossible. Enter: Ebbot AI Insights ✨
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Ebbot expands in telecom – welcomes Bredband2 as a new customer
Ebbot is strengthening its presence in the broadband and telecom sector, where the demand for AI-driven customer service solutions is growing rapidly. The latest addition to Ebbot’s client portfolio is Bredband2, one of Sweden’s largest fiber-optic internet providers.
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Ebbot becomes AI partner to Europcar Sweden – launches chatbot Estrid
Ebbot has been entrusted with developing and implementing Europcar Sweden’s new AI-powered chatbot: Estrid. The chatbot is designed to provide faster, smarter, and more personalized service to Europcar’s customers – around the clock.
How the EU AI Act will shape the future of service automation
The clock is ticking. The EU AI Act is set to become law, reshaping how artificial intelligence is developed, deployed, and regulated in Europe. For organizations looking to integrate AI solutions, this legislation raises important questions about compliance, accountability, and the choice of AI providers.
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Ebbot Achieves ISO 27001 Certification
In 2024, we took on a bold challenge: to earn the internationally recognized ISO 27001 certification. In December, we achieved that goal, marking an important milestone in Ebbot’s commitment to delivering AI-powered service automation with the highest standards of security.