Stockholm, Sweden – June 19, 2024

With a focus on providing a secure GenAI platform for automating service processes at scale, Ebbot has become an attractive partner for enterprises looking to deliver a world class AI service experience. Now signing the Nordic knowledge company Enento Group, Ebbot is set to automate customer support for multiple brands across four markets.

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Since 2018, Ebbot has been at the forefront of chatbot and AI development. But the company's breakthrough came first in September 2023 with the launch of its generative AI model, EbbotGPT. It uses the same type of AI technology as used in ChatGPT, a Large Language Model (LLM), but with a clear difference: EbbotGPT is fine-tuned for service applications and fully hosted in the EU.

"We realized early on that relying on general GPT models through APIs would not meet our clients' high-security standards. That’s why we chose to develop our own LLM that we can host fully within the EU," explained Anders Clarin, CEO and founder of Ebbot.

One company that was drawn to Ebbot's AI platform and dedication to security was the Nordic knowledge company Enento Group. With brands such as UC, Allabolag, and Proff, Enento attracts millions of unique visitors to their websites annually. Serving a large number of visitors, with many being high value business leads, makes user experience and efficiently delivering great service a key priority for Enento. Entering 2024 Enento had a clear mission to find and replace the existing chatbot solution, with a solution that incorporated generative AI in order to significantly increase the level of automation and customer satisfaciton.

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Maria Lallerman, Nordic Head of Customer Experience and Customer Operations at Enento Group, emphasized the importance of security and scalability in their decision-making process:

"Finding an AI partner that prioritizes information security and ensures EU-based hosting was crucial for us. Ebbot's ability to scale and adapt to our diverse brands and markets was a perfect match.”

The implementation project began in March 2024, and within only three months, Ebbot and Enento successfully deployed nine generative AI service assistants tailored to each brand and market. The AI assistants, powered by EbbotGPT, assist Enento’s website visitors in real-time with information from the company’s websites and documentation. The integration with Salesforce, Enento’s CRM system, allows human agents to seamlessly take over AI-initiated conversations, further enhancing customer support efficiency.

Maria Lallerman is very pleased with the collaboration with Ebbot:

“Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience.”

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Summary

The knowledge company Enento Group has selected the Swedish AI company Ebbot as their trusted AI partner for service automation across all markets and brands, marking Enento’s first company-wide Nordic initiative. This project represents significant progress for both companies. For Enento, it offers an opportunity to enhance customer experience and service operations efficiency through advanced generative AI technology. For Ebbot, it is a confirmation of their capability and expertise in the AI field and an opportunity to strengthen their position as a leading AI provider in the Nordic region. By prioritizing information security, user-friendliness, and smart integrations, Enento and Ebbot have created a solution that not only meets current needs but is also future-proof. This strategic investment demonstrates how companies can use AI to create value and competitive advantages in a rapidly changing digital world.

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About Enento

Enento Group is one of the leading providers of digital business and consumer information services in the Nordic countries. Our products and services are primarily used for risk management, finance, administration, decision-making, as well as sales and marketing purposes. Since our establishment in 1905, we have continued to develop new data-driven solutions that power society with intelligence.

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About Ebbot

Founded in 2018, Ebbot is now one of Sweden's leading platforms for live chat and AI chatbot solutions. With extensive experience in customer service, powerful integrations, and a user-friendly platform, Ebbot helps companies automate service at scale with generative AI. The platform is currently used by major Swedish and international players such as Compass Group, Rusta, NetOnNet, and Estrid, as well as several energy companies and municipalities.

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