Press release: Ebbot becomes TOPdesk’s first Gold Partner
Pressrelease

Press release: Ebbot becomes TOPdesk’s first Gold Partner

Stockholm, Sweden, May 30, 2023. Ebbot becomes the first Gold Partner to TOPdesk, the renowned leader in IT service management. Being the first partner to be granted gold status, Ebbot’s technology will be seamlessly integrated with the TOPdesk platform to further…

Matilda Elfman
May 30, 2023

Latest stories

Press release: Ebbot becomes TOPdesk’s first Gold Partner
Pressrelease

Press release: Ebbot becomes TOPdesk’s first Gold Partner

Stockholm, Sweden, May 30, 2023. Ebbot becomes the first Gold Partner to TOPdesk, the renowned leader in IT service management. Being the first partner to be granted gold status, Ebbot’s technology will be seamlessly integrated with the TOPdesk platform to further…

Matilda Elfman
May 30, 2023
How to Design a Great Product Finder
Ecommerce

How to Design a Great Product Finder

Product finders have become a popular tool for e-commerce businesses in recent years. A well-designed product finder can help your customers navigate your website more intuitively, leading to higher conversions and improved customer loyalty. But how do you design…

Matilda Elfman
May 16, 2023
ChatGPT vs. Paid Chatbot Platforms - What sets  them apart?
Chatbot

ChatGPT vs. Paid Chatbot Platforms - What sets them apart?

  • "ChatGPT is free - why aren't you?" - "We want a chatbot that is like ChatGPT." - "What differentiates your platform from ChatGPT?" Above is a snapshot of questions that our sales team has received over the past few months, and I am not surprised. When…
Matilda Elfman
Apr 24, 2023
New in Ebbot: Conversational Live Shopping
ProductNews

New in Ebbot: Conversational Live Shopping

Providing live chat support has become a must-have for businesses. It is the support channel customers prefer with the price tag businesses crave. But live chat has a lot more to offer. This is why we are thrilled to announce Conversational Live Shopping. A feature taking the live chat to the…

Matilda Elfman
Mar 27, 2023
Messenger Marketing: A powerful new tool in the Ebbot Platform
MessengerMarketing

Messenger Marketing: A powerful new tool in the Ebbot Platform

In today's fast-paced digital world, capturing your customer's attention can be a real challenge - that's why we're thrilled to announce the latest addition to the Ebbot platform: Messenger Marketing. Send messages and updates directly to your…

Matilda Elfman
Mar 24, 2023
Ebbot x Dixa= a match made in customer support heaven
ProductNews

Ebbot x Dixa= a match made in customer support heaven

**Managing multiple customer support channels can be challenging, but with the new Dixa-Ebbot integration, it is easy. This new integration lets agents handle incoming chats directly in Dixa, while still having access to all the bot functionality available in the Ebbot…

Matilda Elfman
Mar 22, 2023
Everything you need to know about chatGPT
Chatbot

Everything you need to know about chatGPT

ChatGPT is dominating the internet right now. It's the fastest-growing AI system to date & only one week after its launch it reached over 1 million users. But what is it, how can you use it, and what's so great about it? Have you ever dreamt of having a friend to talk with at any time; who can…

Matilda Elfman
Dec 16, 2022
Chatbot Safety: Potential Threats and How To Overcome Them
Chatbot

Chatbot Safety: Potential Threats and How To Overcome Them

Nobody wants to get hacked. Or get their sensitive data leaked. And so, it is not surprising that one of the most common concerns regarding chatbots is safety. But don't fear - there's a way to keep your chatbot and sensitive data safe. Chatbots are powerful tools for everything from automating…

Matilda Elfman
Dec 14, 2022
AI Chatbots: Your Secret Black Friday Weapon
Chatbot

AI Chatbots: Your Secret Black Friday Weapon

It’s that time of the year again... **Even though Black Friday certainly excites many companies in eCommerce, it's also a stressful time for many employees -- specifically those working in customer service. But don’t despair – we have a secret weapon for you to survive this upcoming…

Matilda Elfman
Oct 03, 2022
3 Technologies To Create The Best Chatbot
Chatbot

3 Technologies To Create The Best Chatbot

**Chatbots are fast becoming a new pillar in Customer Experience. But as you may have experienced yourself, not all chatbots meet requirements. And what separates a good chatbot from a bad one is…

Matilda Elfman
Sep 22, 2022
4 ways AI can improve your customer experience
Chatbot

4 ways AI can improve your customer experience

**We’re facing a recession. Companies all over the world are struggling with financial challenges. Expenses get reevaluated. New projects are put on hold. Everyone has to tighten the belt. But when times are tough, [it’s more important than ever to not lose focus on customer…

Matilda Elfman
Sep 15, 2022
What is a Chatbot?
Chatbot

What is a Chatbot?

**Chatbot is a term that has popped up more and more often over the last few years. Many companies have on their agenda to implement chatbots in an array of different cases. Customer service, HR, IT support, eCommerce -- are all great uses for a chatbot. But what does it really mean when we say…

Oliver Wirström
Sep 14, 2022
Customer experience trends 2023
Customer experience

Customer Experience Trends 2023

When it comes to Customer Experience, things are changing rapidly. Companies are constantly innovating the ways customer experience can be more efficient. In the past customer experience has not been prioritized in organisations. But business…

Oliver Wirström
Sep 05, 2022
Ebbot acquires martech company dialogtrail
Pressrelease

Hello Ebbot acquires Dialogtrail AB

With customers like Jollyroom, Skincity & Outnorth -- Dialogtrail has really made a dent in the world of eCommerce. **Their dynamic…

Oliver Wirström
Aug 24, 2022
3 Steps To Make Sure Your Chatbot Is GDPR Compliant
Chatbot

3 Steps To Make Sure Your Chatbot Is GDPR Compliant

In what way do chatbots fall under GDPR? What kind of data is protected? And what measures need to be taken to make sure your chatbot is GDPR compliant? Read on to get these questions answered and join us for a deep dive into the exciting world of data privacy. ## What is GDPR? Does May 25th…

Matilda Elfman
Jun 27, 2022

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