Press release: Enento Group chooses Ebbot as strategic AI partner for service automation
Pressrelease

Press release: Enento Group chooses Ebbot as strategic AI partner for service automation

Stockholm, Sweden – June 19, 2024 **With a focus on providing a secure GenAI platform for automating service processes at scale, Ebbot has become an attractive partner for enterprises looking to deliver a world class AI service experience. Now signing the Nordic knowledge company [Enento…

Matilda Elfman
Jun 19, 2024

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Press release: Enento Group chooses Ebbot as strategic AI partner for service automation
Pressrelease

Press release: Enento Group chooses Ebbot as strategic AI partner for service automation

Stockholm, Sweden – June 19, 2024 **With a focus on providing a secure GenAI platform for automating service processes at scale, Ebbot has become an attractive partner for enterprises looking to deliver a world class AI service experience. Now signing the Nordic knowledge company [Enento…

Matilda Elfman
Jun 19, 2024
Small vs. Large GenAI models – pros & cons
GenerativeAI

Small vs. Large GenAI models – pros & cons

When it comes to generative AI (GenAI) models, size does matter—just maybe not how you'd expect. Both small and large GenAI models have their strengths and weaknesses. Understanding these can help you choose the best model for your needs. Let's break down the pros and cons.🌟 ## The buzz…

Matilda Elfman
May 14, 2024
coeo leverages Generative AI to enhance customer experience
Pressrelease

coeo leverages Generative AI to enhance customer experience

coeo Inkassos is rapidly growing and aims to be one of Sweden's largest debt collection agencies in the next five years. Focusing on customer experience as a central strategy, coeo has now set itself apart by becoming the first in the industry to offer 24/7 support with generative AI. Since its…

Matilda Elfman
May 03, 2024
How to make your data sources AI-ready: Step-by-step
GenerativeAI

How to make your data sources AI-ready: Step-by-step

**Generative AI has revolutionized chatbot training. What once took hours is now completed in minutes. BUT, (there's always a but), the effectiveness of a Generative AI-trained chatbot heavily depends on the quality of its data sources. So, what constitutes a "good" data source for a GenAI chatbot,…

Matilda Elfman
Apr 11, 2024
An intro to Generative AI: Definitions & applications
GenerativeAI

An intro to Generative AI: Definitions & applications

Over a year has passed since ChatGPT was released, and a global Generative AI hype commenced. Suddenly, terms like GPT, LLM, tokens, and hallucinations are everywhere, as if we're all supposed to be tech experts?! If you're feeling…

Matilda Elfman
Apr 02, 2024
Cross-border service: coeo's live chat breaks down language barriers with a click
Pressrelease

Cross-border service: coeo's live chat breaks down language barriers with a click

The debt collection company coeo Sweden takes its customer service to the next level by introducing an automatic translation feature in its live chat. With the new feature, users can now get real-time support in any language they prefer. coeo Sweden was founded…

Matilda Elfman
Nov 29, 2023
Swedish insurance provider Gofido first to launch EbbotGPT to customers
Pressrelease

Swedish insurance provider Gofido first to launch EbbotGPT to customers

Stockholm, Sweden, November 6, 2023. **Swedish insurance provider Gofido is taking a significant step in its commitment to delivering exceptional customer service by officially launching EbbotGPT. This marks a historic milestone as Gofido becomes…

Matilda Elfman
Nov 06, 2023
Ebbot Acknowledged by Deloitte as One of the Top 50 Fastest-Growing Technology Companies in Sweden
Pressrelease

Ebbot Acknowledged by Deloitte as One of the Top 50 Fastest-Growing Technology Companies in Sweden

Stockholm, Sweden, November 2, 2023. Ebbot, providing a conversational AI platform for managing service processes at scale, has been acknowledged by Deloitte as one of the top 50 fastest-growing technology companies in Sweden. ### Background Ebbot,…

Axel Hellström
Nov 02, 2023
Ebbot launches partnership with the Swedish CMS system Sitevision.
Pressrelease

Ebbot launches partnership with the Swedish CMS system Sitevision.

Stockholm, Sweden, October 12, 2023 Ebbot announces partnership with Sitevision, a leading Swedish content management system (CMS), and launches a Live Chat and Chatbot add-on module in the Sitevision marketplace. In recent years, advancements in AI technology have led to an increase in the use…

Matilda Elfman
Oct 12, 2023
3 chatbot mistakes companies make & how to fix them
Chatbot

3 chatbot mistakes companies make & how to fix them

**Every single business on earth seems to be investing in AI chatbots right now – and for good reason. A chatbot can significantly improve a company's customer support by making it quicker and more efficient. But before you dive headfirst into the AI ocean, let's take a moment to explore some…

Matilda Elfman
Sep 22, 2023
Press Release: Ebbot Launches Their Own GPT Model for Customer Support
Pressrelease

Press Release: Ebbot Launches Their Own GPT Model for Customer Support

Stockholm, Sweden, September 5, 2023 **In a world where AI-driven advancements have taken center stage, Ebbot, a Swedish tech company specializing in chatbots and AI technology since 2018, has emerged as a pioneer in the field. The company is proud to announce the launch of their own GPT model,…

Oliver Wirström
Sep 05, 2023
Generative AI in customer service: Benefits, Risks and the Future
Chatbot

Generative AI in customer service: Benefits, Risks and the Future

Using artificial intelligence (AI) in customer service has gone from persona non grata to being more enthusiastically embraced than gräddtårta on Nationaldagen. But here's the thing: Many still don't know HOW to successfully implement AI in customer service, WHAT to expect, and WHY combining…

Matilda Elfman
Jun 30, 2023
5 Tips to Get Your Chatbot Ready for Summer
Chatbot

5 Tips to Get Your Chatbot Ready for Summer

With the temperature on the rise and summer just around the corner, it's about time to give your chatbot some well-deserved TLC 💗. Much like getting your body beach-ready (hello, bikini season!), your chatbot also needs a little extra attention to…

Matilda Elfman
Jun 16, 2023
Press release: Ebbot becomes TOPdesk’s first Gold Partner
Pressrelease

Press release: Ebbot becomes TOPdesk’s first Gold Partner

Stockholm, Sweden, May 30, 2023. Ebbot becomes the first Gold Partner to TOPdesk, the renowned leader in IT service management. Being the first partner to be granted gold status, Ebbot’s technology will be seamlessly integrated with the TOPdesk platform to further…

Matilda Elfman
May 30, 2023
How to Design a Great Product Finder
Ecommerce

How to Design a Great Product Finder

Product finders have become a popular tool for e-commerce businesses in recent years. A well-designed product finder can help your customers navigate your website more intuitively, leading to higher conversions and improved customer loyalty. But how do you design…

Matilda Elfman
May 16, 2023