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Everything you need to know about chatGPT
ChatGPT is dominating the internet right now. It's the fastest-growing AI system to date & only one week after its launch it reached over 1 million users. But what is it, how can you use it, and what's so great about it? Have you ever dreamt of having a friend to talk with at any time; who can…
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New in Ebbot: Conversational Live Shopping
Providing live chat support has become a must-have for businesses. It is the support channel customers prefer with the price tag businesses crave. But live chat has a lot more to offer. This is why we are thrilled to announce Conversational Live Shopping. A feature taking the live chat to the…
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Messenger Marketing: A powerful new tool in the Ebbot Platform
In today's fast-paced digital world, capturing your customer's attention can be a real challenge - that's why we're thrilled to announce the latest addition to the Ebbot platform: Messenger Marketing. Send messages and updates directly to your…
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Ebbot x Dixa= a match made in customer support heaven
**Managing multiple customer support channels can be challenging, but with the new Dixa-Ebbot integration, it is easy. This new integration lets agents handle incoming chats directly in Dixa, while still having access to all the bot functionality available in the Ebbot…
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Everything you need to know about chatGPT
ChatGPT is dominating the internet right now. It's the fastest-growing AI system to date & only one week after its launch it reached over 1 million users. But what is it, how can you use it, and what's so great about it? Have you ever dreamt of having a friend to talk with at any time; who can…
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Chatbot Safety: Potential Threats and How To Overcome Them
Nobody wants to get hacked. Or get their sensitive data leaked. And so, it is not surprising that one of the most common concerns regarding chatbots is safety. But don't fear - there's a way to keep your chatbot and sensitive data safe. Chatbots are powerful tools for everything from automating…
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AI Chatbots: Your Secret Black Friday Weapon
It’s that time of the year again... **Even though Black Friday certainly excites many companies in eCommerce, it's also a stressful time for many employees -- specifically those working in customer service. But don’t despair – we have a secret weapon for you to survive this upcoming…

3 Technologies To Create The Best Chatbot
**Chatbots are fast becoming a new pillar in Customer Experience. But as you may have experienced yourself, not all chatbots meet requirements. And what separates a good chatbot from a bad one is…

4 ways AI can improve your customer experience
**We’re facing a recession. Companies all over the world are struggling with financial challenges. Expenses get reevaluated. New projects are put on hold. Everyone has to tighten the belt. But when times are tough, [it’s more important than ever to not lose focus on customer…

What is a Chatbot?
**Chatbot is a term that has popped up more and more often over the last few years. Many companies have on their agenda to implement chatbots in an array of different cases. Customer service, HR, IT support, eCommerce -- are all great uses for a chatbot. But what does it really mean when we say…

Customer Experience Trends 2023
When it comes to Customer Experience, things are changing rapidly. Companies are constantly innovating the ways customer experience can be more efficient. In the past customer experience has not been prioritized in organisations. But business…

Hello Ebbot acquires Dialogtrail AB
With customers like Jollyroom, Skincity & Outnorth -- Dialogtrail has really made a dent in the world of eCommerce. **Their dynamic…

3 Steps To Make Sure Your Chatbot Is GDPR Compliant
In what way do chatbots fall under GDPR? What kind of data is protected? And what measures need to be taken to make sure your chatbot is GDPR compliant? Read on to get these questions answered and join us for a deep dive into the exciting world of data privacy. ## What is GDPR? Does May 25th…

Why proactive support should be your main focus 2022
**The market has changed. Consumer expectations have never been this high. At the same time competition is constantly increasing. Conclusion: Customer experience has never been more important. In fact, today [89% of businesses compete primarily on the basis of customer…

Autocorrect spelling mistakes in Swedish language
As human beings, it is simple for us to understand text messages that contain spelling mistakes. But do you know that sometimes Ebbot cannot comprehend messages if there are too many misspelled words? Understanding that typos can be one of the reasons why Ebbot cannot give the right response, our…

Paraphrase Questions In Swedish Using T5
After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. You might recall that we already developed a [similar…