Latest stories

3 Technologies To Create The Best Chatbot
AI

3 Technologies To Create The Best Chatbot

**Chatbots are fast becoming a new pillar in Customer Experience. But as you may have experienced yourself, not all chatbots meet requirements. And what separates a good chatbot from a bad one is…

Matilda Elfman
4 ways AI can improve your customer experience
AI

4 ways AI can improve your customer experience

*We’re facing a recession. Companies all over the world are struggling with financial challenges. Expenses get reevaluated. New projects are put on hold. Everyone has to tighten the belt. But when times are tough, [it’s more important than ever to not lose focus on customer…

Matilda Elfman
What is a Chatbot?
Chatbot

What is a Chatbot?

Chatbot is a term that has popped up more and more often over the last few years. Many companies have on their agenda to implement chatbots in an array of different cases. Customer service, HR, IT support, E commerce -- are all great uses for a chatbot. But what does it really mean when we say…

Oliver Wirström
Customer experience trends 2023
Customer experience

Customer Experience Trends 2023

When it comes to Customer Experience, things are changing rapidly. Comapnies are constantly inovating the ways customer experience can be more efficient. In the past customer experience has not been prioritized in organisations. But business are starting to realise just how…

Oliver Wirström
Ebbot acquires martech company dialogtrail
Pressrelease

Hello Ebbot acquires Dialogtrail AB

Hello Ebbot AB acquires Dialogtrail AB With customers like Jollyroom, Skincity & Outnorth -- Dialogtrail has really made a dent in the world of E commerce. **Their dynamic product guides are a groundbreaking way for e-commerce businesses to help their customers find the right products based on more…

Oliver Wirström
3 Steps To Make Sure Your Chatbot Is GDPR Compliant
Chatbot

3 Steps To Make Sure Your Chatbot Is GDPR Compliant

In what way do chatbots fall under GDPR? What kind of data is protected? And what measures need to be taken to make sure your chatbot is GDPR compliant? Read on to get these questions answered and join us for a deep dive into the exciting world of data privacy. ## What is GDPR? Does May 25th 2018…

Matilda Elfman
Why proactive support should be your main focus 2022
Customer experience

Why proactive support should be your main focus 2022

*The market has changed. Consumer expectations have never been this high. At the same time competition is constantly increasing. Conclusion: Customer experience has never been more important. In fact, today [89% of businesses compete primarily on the basis of customer…

Matilda Elfman
Autocorrect spelling mistakes in Swedish language
Chatbot

Autocorrect spelling mistakes in Swedish language

As human beings, it is simple for us to understand text messages that contain spelling mistakes. But do you know that sometimes Ebbot cannot comprehend messages if there are too many misspelled words? Understanding that typos can be one of the reasons why Ebbot cannot give the right response, our…

Mia
Paraphrase Questions In Swedish Using T5
Chatbot

Paraphrase Questions In Swedish Using T5

After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. You might recall that we already developed a [similar…

Mia
Secure personal data with Hello Ebbot's dishwasher
Chatbot

Secure personal data with Hello Ebbot's dishwasher

As a multidisciplinary employee, Ebbot is able to work in many positions, such as Customer Service or Helpdesk Digital Assistant. This means that he sometimes has to ask your personal information to help you solve problems. Are you wondering if it is safe to share…

Mia
Detecting toxic messages in Swedish language
AI

Detecting toxic messages in Swedish language

Even though the rapid development of Internet and social media contributes significantly to human connection, it is undeniable that this is also the very reason why toxic behaviors become more common online. Thus, toxic comments classification has been researched by experts in the Machine Learning…

Mia
Grouping similar sentences for faster intent training
AI

Grouping similar sentences for faster intent training

Back in December 2020, we successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language. We hate to brag, but after publishing the [blog…

Mia
Extending SentenceTransformers to Swedish language
AI

Extending SentenceTransformers to Swedish language

The story of the NLP team from Hello Ebbot extending SentenceTransformers to Swedish started a month ago, when we unexpectedly received a call from Santa Claus... 🎅🏼 Santa: Hello, is this Hello Ebbot's NLP team? It's Santa Claus speaking! Hello Ebbot is on the Nice List this year and I…

Mia
Chat messages spam classifier using machine learning
AI

Chat messages spam classifier using machine learning

In the last blog, Ebbot explained to you the training process which helps him correctly respond to your queries. As mentioned in the end of the blog, every time Ebbot fails to understand you, he will learn from your messages…

Mia
How a chatbot interpret human language?
AI

How does Ebbot interpret human language?

Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. To tell you the truth, I don't speak human language! But I'm lucky enough to receive help from my colleagues, specifically…

Mia

Ebbot also likes cookies

We use cookies to give you the best possible experience and to customize advertising messages. By clicking "I accept", you accept cookies.