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Trusted by 200+ industry leaders
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Efficiency, quality, control.
With Ebbot, you don’t have to choose. Our Agentic AI platform helps you scale support without losing sight of what matters.
With Ebbot, you don’t have to choose. Our Agentic AI platform helps you scale support without losing sight of what matters.
Benefits
Better support, for everyone involved
Less pressure on your team
By automating first-line tasks, your team can spend more time solving complex cases – and less time repeating answers.
Lower costs, higher control
You scale your support without scaling overhead, and keep full control of quality, workflows, and the customer experience.
Faster help for customers
No more waiting until Monday. With AI-powered support, customers get help exactly when they need it – day or night, on any channel.
Platform
Our three core solutions
AI agents
Automate smarter. Support better.
Our AI agents resolve repetitive questions, trigger backend actions, and act autonomously based on your business rules and data – across all your channels, in any language.
Our AI agents resolve repetitive questions, trigger backend actions, and act autonomously based on your business rules and data – across all your channels, in any language.
Reliable automation –measurable impact
Over 200 businesses use Ebbot to scale support in a smarter way – and the results speak for themselves
60%
Reduction in operations costs (OPEX)
35%
Reduction in average handling time (AHT)
40%
Increase in customer satisfaction
Key differentiators
What makes Ebbot different
Service automation isn’t just about availability or fast answers – it’s about trust, accuracy, and control.
That’s why Ebbot is purpose-built for service experiences, with smarter AI models, stronger safeguards, and control where it matters.
Service-tuned AI engine
Unlike general AI models, our proprietary AI engine is purpose-built for service automation, ensuring reliable, accurate, and contextual responses every time.
Unmatched data sovereignty
We take security seriously. With ISO 27001 certification and flexible hosting options in both NA and an EU Sovereign Cloud, your data stays safe and GDPR-compliant.
Multi-layered safeguards
Ebbot comes with built-in guardrails for protection against unwanted AI behavior — like hallucinating or drifting from your company’s context. Every response stays relevant, accurate, and aligned with your business.
Flexibility without vendor lock-in
Ebbot is easy to integrate with existing tools, from legacy systems to modern CRMs. Plus, our model-agnostic approach means you can choose the AI model that fits your needs – no vendor lock-in.
Industries
Service automation tailored for your industry
Forget one-size-fits-all. Ebbot adapts to your workflows, systems, and support needs – no matter the sector you're in.
Telecom
Offer always-on support for everyday issues and build loyalty through faster, smoother resolutions.
Financial services
Offer fast, secure help when customers need it most and make every interaction feel simple and reassuring.
Public sector
Streamline citizen service with automated support that’s accessible, secure, and built to handle public demand.
E-commerce & retail
Support shoppers in real time, from order updates to returns, and turn great service into lasting loyalty.
Energy
Automate usage queries, outage updates, and billing requests, while staying compliant and scalable.
Housing
Make it easier for tenants to get help, and for your team to stay ahead of maintenance requests and case updates.
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
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"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
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“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
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“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
Integrations
Easy to integrate with your core systems
From CRMs to helpdesks, Ebbot easily connects with the system and tools you already use
Sync customer data
Trigger actions & workflows
Stories
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Ebbot expands in telecom – welcomes Bredband2 as a new customer
Ebbot is strengthening its presence in the broadband and telecom sector, where the demand for AI-driven customer service solutions is growing rapidly. The latest addition to Ebbot’s client portfolio is Bredband2, one of Sweden’s largest fiber-optic internet providers.
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Ebbot becomes AI partner to Europcar Sweden – launches chatbot Estrid
Ebbot has been entrusted with developing and implementing Europcar Sweden’s new AI-powered chatbot: Estrid. The chatbot is designed to provide faster, smarter, and more personalized service to Europcar’s customers – around the clock.
How the EU AI Act will shape the future of service automation
The clock is ticking. The EU AI Act is set to become law, reshaping how artificial intelligence is developed, deployed, and regulated in Europe. For organizations looking to integrate AI solutions, this legislation raises important questions about compliance, accountability, and the choice of AI providers.
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Ebbot Achieves ISO 27001 Certification
In 2024, we took on a bold challenge: to earn the internationally recognized ISO 27001 certification. In December, we achieved that goal, marking an important milestone in Ebbot’s commitment to delivering AI-powered service automation with the highest standards of security.
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Gofido first to launch EbbotGPT to customers
Swedish insurance provider Gofido is taking a significant step in its commitment to delivering exceptional customer service by officially launching EbbotGPT. This marks a historic milestone as Gofido becomes the first insurance provider in Sweden to integrate generative AI into its customer support chatbot.
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We’re opening our API for EbbotGPT
In celebration of the one-year anniversary of EbbotGPT, we are happy to announce that we are now opening our API for our EU-hosted LLMs, EbbotGPT. This marks a significant milestone in our journey to offer robust AI-driven customer service solutions that are fully compliant with EU data regulations.
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GenAI’s role in succeeding with self-service in ITSM
In today’s fast-paced business world, having an efficient internal service management (ITSM) system is more important than ever. But let’s be honest—many ITSM systems are neither user-friendly nor scalable, which ends up making them inefficient. Enter Generative AI (GenAI), a technology that could solve this. But how can we take advantage of this technology in an effective use case without risking security? Let’s break it down.
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Ebbot becomes the preferred GenAI partner to renowned chatbot expert Campfire AI
Campfire AI, a Brussels-based conversational AI consultancy firm, has selected Ebbot as their new GenAI partner. This strategic partnership enhances Campfire’s offerings with a privacy-first, fully EU-hosted generative AI solution, while bolstering Ebbot’s presence in Western Europe.
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Small vs. Large GenAI models – pros & cons
When it comes to generative AI (GenAI) models, size does matter—just maybe not how you'd expect. Both small and large GenAI models have their strengths and weaknesses. Understanding these can help you choose the best model for your needs. Let's break down the pros and cons.
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Coeo leverages Generative AI to enhance customer experience
coeo Inkassos is rapidly growing and aims to be one of Sweden's largest debt collection agencies in the next five years. Focusing on customer experience as a central strategy, coeo has now set itself apart by becoming the first in the industry to offer 24/7 support with generative AI.