Managing multiple customer support channels can be challenging, but with the new Dixa-Ebbot integration, it is easy. This new integration lets agents handle incoming chats directly in Dixa, while still having access to all the bot functionality available in the Ebbot platform. Ensuring a seamless customer support experience for both agents and customers.
Customers today expect businesses to be available through multiple channels - why having a Customer Service platform that eases the support handling process is vital.
Besides making sure the Customer Service platform provides customers with a good support experience, there are a few key features that businesses should consider when selecting a customer service platform provider:
- Omnichannel support
- Automation features
- Hassle-free integrations
- Detailed reports and analytics
An example of a Customer Service Platform that ticks all these features is Dixa.
The love story of Ebbot and Dixa ❤️
The Ebbot and Dixa partnership goes way back. With a shared vision of equipping businesses with the tools to provide excellent customer service, it was a match made in heaven.
And this latest integration has elevated the partnership to new heights.
How the integration works
The integrations enable website visitors to interact with Ebbot's chatbot and Live chat and utilize all its functionalities (such as conversation starters and styling) without the support agent needing to leave the Dixa dashboard to handle the chat. Providing for a superior support process without any workflow disruptions.
The Benefits of the Dixa-Ebbot Integration
The Dixa-Ebbot integration offers several benefits to businesses, including:
💬 Instant responses
The Dixa - Ebbot integration has no delays, resulting in shorter response times and a more efficient support handling process
🤑 Reduced costs
By streamlining support operations, reducing response times, and providing efficient service experiences, businesses can reduce the costs associated with providing customer support.
😃 Happier customers
By being available on multiple channels and providing faster and more efficient support, businesses can meet their customers' preferences and provide a more personalized and convenient experience.
Let's make your support process a breeze!
We're over the moon about this partnership and this awesome new integration we've cooked up. It's a real game-changer for businesses that want to simplify their support process and delight their customers.