Juggle multiple chats per agent with ease. Collaborate live with your chatbot or ticketing system. Fully automate parts of conversations while keeping full control.
Live Chat. But harder, better, faster, stronger.
Solves the biggest problem in customer service. Overload.
We all know that super-agent that can handle 12 customers at once in the chat. Not everyone can be like that though. Until now.
We’ve made handling multiple chats easier than ever. With help of the AI technology we use in our chatbots, the agent is more powerful than ever – handling more chats, with better accuracy.
We’ve made handling multiple chats easier than ever. With help of the AI technology we use in our chatbots, the agent is more powerful than ever – handling more chats, with better accuracy.
All the features you've ever wanted in a live chat
Skills
Control your chat flows better by sending the right chats to the right people in your organisation based on their skills. Every agent can add skills to their account that will sort the chats based on what the customer asks about.
Quick replies
Your standard customer service macros made even smarter. Base your quick replies on replies already existing in the chatbot. Find the right response based on what the chatbot would have said. Making conversations lightning fast.
Autopilot
With autopilot, agents can pass the conversation over to the chatbot when possible. This is particularly useful when customer information needs to be collected. Just let Ebbot collect information while the agent talks to other customers.
Power ups
With Ebbot Power Ups, your agents can enable powerful integrations. Identify the customer with BankID or create a ticket in Zendesk with just the push of a button.
Intelligence sidebar
Get all customer information gathered in one place. See where on your website the customer has looked, review previous cases, and get a handle on what services/products customers have with you. All gathered in one place.
Customizable
Make your brand talk. Customize everything from colors to fonts on your chat-widget. Making your chat stand out from the generic widgets out there.
Since we started with the Ebbot platform, Smart Live Chat combined with our chatbot is our best performing channel for customer satisfaction.
In our meetings with Ebbot it’s been easy to discuss complex customer service strategy and at the same time we’re able to bring our developers and deep dive into the technical aspects of the project. All this has made this partnership stand out a lot from other solution providers we’ve worked with.
- Emma Löfström
Customer Service Director, Byggmax
Integrate your support eco system
Create tickets without leaving the chat
Get customer information
Send chats to partners
