customer experience

AI Chatbots: Your Secret Black Friday Weapon
Chatbot

AI Chatbots: Your Secret Black Friday Weapon

It’s that time of the year again... **Even though Black Friday certainly excites many companies in eCommerce, it's also a stressful time for many employees -- specifically those working in customer service. But don’t despair – we have a secret weapon for you to survive this upcoming…

Matilda Elfman
4 ways AI can improve your customer experience
Chatbot

4 ways AI can improve your customer experience

**We’re facing a recession. Companies all over the world are struggling with financial challenges. Expenses get reevaluated. New projects are put on hold. Everyone has to tighten the belt. But when times are tough, [it’s more important than ever to not lose focus on customer…

Matilda Elfman
Customer experience trends 2023
Customer experience

Customer Experience Trends 2023

When it comes to Customer Experience, things are changing rapidly. Companies are constantly innovating the ways customer experience can be more efficient. In the past customer experience has not been prioritized in organisations. But business…

Oliver Wirström
Why proactive support should be your main focus 2022
Customer experience

Why proactive support should be your main focus 2022

**The market has changed. Consumer expectations have never been this high. At the same time competition is constantly increasing. Conclusion: Customer experience has never been more important. In fact, today [89% of businesses compete primarily on the basis of customer…

Matilda Elfman
Robots reading emotions in text: a report on a new sentiment analysis model by Hello Ebbot
Customer experience

Robots reading emotions in text: a report on a new sentiment analysis model by Ebbot

Recently, there has been an increase in the need for an automated sentiment analysis model among businesses, especially within e-commerce. Currently, there are many pre-trained models available to be quickly applied. However, they are often not completely free nor do they support Swedish language…

Mia

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