We are on a journey to make customer journeys seamless. For customers. For employees. And for companies.
Say hello to Ebbot
Customer journeys that people remember.
Since we started our journey, we have learned a lot about automating customer journeys. We truly understand how hard it is — but we're starting to understand how to do it really well. We have implemented projects where traffic is so high that everything depends on that it simply has to work. Then Ebbot needs to be able to answer the majority of questions, and be able to pass the remaining questions on to a human employee. No customer should be affected.
We are proud to see among our customers how automation facilitates both end-customers and employees' everyday lives. Time is freed up. More interesting, more challenging customer dialogues increase motivation. And the interaction with Ebbot creates a feeling that you are part of the customer service of the future.
At Ebbot, we understand that if you are going to create technology that automates such important parts of a business as customer management, it is a must to create technology that can interact with people. That's why we've put enormous emphasis in our service on the interaction between AI and humans. Our vision is therefore not only to create the world's best chatbot, but also to offer a chat client that seamlessly interacts with agents, and which is a delight to use on a daily basis.
We believe that customer experience is at the heart of a healthy organization. We believe in freeing up time for man at work to focus on creativity and the human encounter. And we believe that AI is the tool to do this.
Ebboteer
Noun
- 1. Person that agrees with the vaules and philosophy of Ebbot.
- 2. User of the Ebbot platform.
- 3. Employee at Ebbot.
"I used to think Customer Service wasn’t important, but now I’m an Ebboteer."
"I was tackled by an Ebboteer on my way to work yesterday. Just kidding, an Ebboteer would never do that."
The words that we should frame and put on a wall somewhere but haven’t had the time to yet.
Speed
Work is fun when things happen. We like to move fast. To move fast we’ve created a culture where everybody has the agency to make decisions and to take ownership of their own work.
Testing
Like engineers, we are not afraid to test things. We test everything, from product features and marketing strategies to ways of work and the people we select to work with. If something works, we keep it. If something doesn’t work, we are quick to discard it. Simple.
Balance
We believe the best work is done when the best life is lived outside of work. We need to rest to achieve our best (great rhyme). We create space to catch up with family, rest, and also do all the fun things life has to offer.
Join our fantastic team!
Dreams come true - become an Ebboteer you too. Find out about current job openings or send a spontaneous application.