Get your house in order

Old systems is the classic party pooper in a digitization endeavor. Hard to integrate. Hard to get rid of. We solve this by building most of the customer journey independent from your old systems. But when crucial, we integrate the most essential functions. 

An error report usually takes a few days to solve and often needs to be passed on a few times as well. We handle the expectations of the resident while providing as much information as possible when creating a ticket to quicken the resolution times immensely 

Many questions are simple FAQ questions that always have the same answer. The challenge is to make these answers available and not hide them somewhere in a FAQ on the website. Keep them always available in the chat anywhere on the site!  

When a resident moves in they are interested to learn more about how everything works in their new home. But if the information is nowhere to be found they quickly just assume that those types of problems are not solvable. Problems remain unsolved for their whole residency and the experience suffers. We solve this by keeping information available and proactively reach out when we have new ways of finding information available.