Online banking, as it should be.

Offer your customers what other banks don't — lightning-fast, customer-first support available 24/7.
Automate repetitive tasks
Provide better self-service
Increase first-touch resolutions
Cut OPEX
Trusted by 200+ companies worldwide

Time is money. Save both

People expect fast answers when it comes to their finances. At the same time up to 40% of all banking inquiries are repetitive.

With Ebbot, you can effortlessly automate these inquiries, freeing up your human team focus on those interactions where they can truly make a difference.

Report and secure lost or stolen cards
Automate loan pre-approvals
Guide potential customers to the right products & services
Report suspicious or fraudulent activity

The ultimate balance of AI and humans.

Step into a platform where Generative AI, custom workflows, and live chat come together in harmony. This trio is designed to streamline your banking operations and reduce operational costs, all while maintaining the high-quality customer service your clients expect.

1. Get started with Generative AI

With our fine-tuned LLM, EbbotGPT, you can quickly and easily automate the majority of FAQ-style questions using generative AI. Hook EbbotGPT up to your chosen knowledge sources, and you'll have a reliable AI agent ready to support your customers 24/7.

2. Add actionability with custom workflows

For more complex issues that require integration with other systems, you can boost the chatbot's actionability using predetermined scenarios and NLP. In our user-friendly bot studio, you can create detailed workflows that guide your customers through complicated processes, one step at a time.

3. Handover to humans when needed

Sometimes, nothing beats a human touch. Our live chat is here for those moments, ensuring a fluid switch from AI to human assistance. With smart quick-reply templates, power-ups, and the ability to create and update tickets directly in chat, the live chat is a tool loved by both customers and agents.

Tech you crave.
Security you need.

Secure identification methods

Thanks to seamless integration with BankID and similar e-identification services, quickly and easily verify customers' identities when handling sensitive issues.

Dishwasher function for data encryption

Our unique "Dishwasher" functionality cleans sensitive information from your data, ensuring you can feel confident about how information is managed.

Flexible hosting options

Host your data where it suits you best. We offer the flexibility to choose the location that best supports your security and compliance requirements.

Ongoing security assessments

Our commitment to safety means we regularly conduct penetration tests to keep our defenses sharp and your data secure, always.

Integrate with the systems you already use

Safely integrate Ebbot with your back-end systems
Automatically create & update tickets
Transfer conversation data to/from your CRM
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Zendesk
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Topdesk
Freshdesk
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Lime
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Bright energy
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Cention
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BankdID
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Zendesk
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Salesforce

Frequently asked questions

Do you use OpenAI or ChatGPT?

We use our proprietary Large Language Model (LLM) EbbotGPT, trained exclusively for customer support and securely hosted within the EU to ensure your data remains private & safe from third-party systems. However, we're also equipped to integrate with other generative AI models, such as OpenAI's ChatGPT hosted on Microsoft Azure, if that's preferred.

Learn more about EbbotGPT
What sets Ebbot apart from other chatbot platforms?

Ebbot's DNA is rooted in our expertise in both service and technology, guiding every decision from how we work with our customers to the technological choices in our platform. We understand the challenges of the service industry in a way that purely tech-focused companies do not. Our promise to our customers is to keep them at the forefront of what's technically best practice in the service industry. We live and breathe to maximize customer satisfaction by eliminating bad service experiences.

How do you mitigate the risk of hallucination?

Our model, EbbotGPT, is fine-tuned with our own parameters to excel in service tasks. To manage hallucinations, the model is trained to stick to the context and opt to say it lacks information rather than provide incorrect information, minimizing hallucinations. Since EbbotGPT is designed for service tasks, it has fewer parameters than larger general models, which speeds up responses and reduces the risk of the model veering off-topic or hallucinating.

How do you ensure GDPR compliance?

We take data security and personal data seriously, always signing a DPA that details how we handle these aspects. Furthermore, we offer services hosted entirely without involving third countries, meaning personal data never leaves the EU or reaches a non-European company. Additionally, we provide several GDPR features, such as "cleaning" personal data from conversations and setting data retention policies as desired by our customers.

Interested in learning more about our solutions for financial services? 🏦