The project with Ebbot got divided into two phases.
In the first phase, the AI-driven chatbot 'Eida' was developed. Eida was trained to automate repetitive questions and provide residents with support in all real estate-related questions.
The next phase, with an estimated takeoff in the second half of 2022, involves an integration with the property management system Momentum. This will enable Eida to handle more complex enquiries, create error reports directly in the chat, and forward the report to the property management system. Another part of the second phase is that the chatbot will be able to see if a resident is logged in to "My pages" or not and adapt the communication to the individual.