How Eidar succeeded to make real estate support personalized, convenient & available
Background
Since 1947, the residential real estate company Eidar has offered homes for all Trollhättans citizens.
One of Eidars top priorities has always been to deliver first-class support to their residents. But with increasing support enquiries and a higher demand on availability - Eidar needed to do something.
One of Eidars top priorities has always been to deliver first-class support to their residents. But with increasing support enquiries and a higher demand on availability - Eidar needed to do something.
The solution
The project with Ebbot got divided into two phases.
In the first phase, the AI-driven chatbot 'Eida' was developed. Eida was trained to automate repetitive questions and provide residents with support in all real estate-related questions.
The next phase, with an estimated takeoff in the second half of 2022, involves an integration with the property management system Momentum. This will enable Eida to handle more complex enquiries, create error reports directly in the chat, and forward the report to the property management system. Another part of the second phase is that the chatbot will be able to see if a resident is logged in to "My pages" or not and adapt the communication to the individual.
In the first phase, the AI-driven chatbot 'Eida' was developed. Eida was trained to automate repetitive questions and provide residents with support in all real estate-related questions.
The next phase, with an estimated takeoff in the second half of 2022, involves an integration with the property management system Momentum. This will enable Eida to handle more complex enquiries, create error reports directly in the chat, and forward the report to the property management system. Another part of the second phase is that the chatbot will be able to see if a resident is logged in to "My pages" or not and adapt the communication to the individual.
Results
87% handled by the bot. Without human intervention.
Valuable insights on trending enquiries.
In the bot training center, service workers find what kinds of questions residents ask Eida and can fast pick up when an enquiry starts trending and take action. For example. update the information on the website or enter a custom message in the chatbot. Taking this into account the chatbot has become a great tool for business development.
The implementation process was very professional!
Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality nor functionality.
- Kim Toivanen
Head of IT & business developement
Ready to join the modern way to communicate with your residents?
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