In today’s fast-paced business world, having an efficient internal service management (ITSM) system is more important than ever. But let’s be honest—many ITSM systems are neither user-friendly nor scalable, which ends up making them inefficient. Enter Generative AI (GenAI), a technology that could solve this. But how can we take advantage of this technology in an effective use case without risking security? Let’s break it down.

Stockholm, Sweden – July 8, 2024 Campfire AI, a Brussels-based conversational AI consultancy firm, has handpicked Ebbot as its new GenAI partner. From now on, Campfire AI will offer Ebbot’s services to all clients seeking to leverage GenAI in service automation. Ebbot,…

Stockholm, Sweden – June 19, 2024 **With a focus on providing a secure GenAI platform for automating service processes at scale, Ebbot has become an attractive partner for enterprises looking to deliver a world class AI service experience. Now signing the Nordic knowledge company [Enento…

When it comes to generative AI (GenAI) models, size does matter—just maybe not how you'd expect. Both small and large GenAI models have their strengths and weaknesses. Understanding these can help you choose the best model for your needs. Let's break down the pros and cons.🌟 ## The buzz…

coeo Inkassos is rapidly growing and aims to be one of Sweden's largest debt collection agencies in the next five years. Focusing on customer experience as a central strategy, coeo has now set itself apart by becoming the first in the industry to offer 24/7 support with generative AI.

Over a year has passed since ChatGPT was released, and a global Generative AI hype commenced. Suddenly, terms like GPT, LLM, tokens, and hallucinations are everywhere, as if we're all supposed to be tech experts?!

Generative AI has revolutionized chatbot training. What once took hours is now completed in minutes. BUT, (there's always a but), the effectiveness of a Generative AI-trained chatbot heavily depends on the quality of its data sources. So, what constitutes a "good" data source for a GenAI chatbot, and what measures can be taken to prepare? Let's find out.

The debt collection company coeo Sweden takes its customer service to the next level by introducing an automatic translation feature in its live chat. With the new feature, users can now get real-time support in any language they prefer.

Swedish insurance provider Gofido is taking a significant step in its commitment to delivering exceptional customer service by officially launching EbbotGPT. This marks a historic milestone as Gofido becomes the first insurance provider in Sweden to integrate generative AI into its customer support chatbot.

Stockholm, Sweden, November 2, 2023. Ebbot, providing a conversational AI platform for managing service processes at scale, has been acknowledged by Deloitte as one of the top 50 fastest-growing technology companies in Sweden. ### Background Ebbot,…

Stockholm, Sweden, October 12, 2023 Ebbot announces partnership with Sitevision, a leading Swedish content management system (CMS), and launches a Live Chat and Chatbot add-on module in the Sitevision marketplace. In recent years, advancements in AI technology have led to an increase in the use…

**Every single business on earth seems to be investing in AI chatbots right now – and for good reason. A chatbot can significantly improve a company's customer support by making it quicker and more efficient. But before you dive headfirst into the AI ocean, let's take a moment to explore some…

In a world where AI-driven advancements have taken center stage, Ebbot, a Swedish tech company specializing in chatbots and AI technology since 2018, has emerged as a pioneer in the field. The company is proud to announce the launch of their own GPT model, custom-designed for revolutionizing customer support.

Using artificial intelligence (AI) in customer service has gone from persona non grata to being more enthusiastically embraced than gräddtårta on Nationaldagen. But here's the thing: Many still don't know HOW to successfully implement AI in customer service, WHAT to expect, and WHY combining…

With the temperature on the rise and summer just around the corner, it's about time to give your chatbot some well-deserved TLC 💗. Much like getting your body beach-ready (hello, bikini season!), your chatbot also needs a little extra attention to…

This partnership represents the next step in their joint venture to enable further value for their shared customers.

Product finders have become a popular tool for e-commerce businesses in recent years. A well-designed product finder can help your customers navigate your website more intuitively, leading to higher conversions and improved customer loyalty. But how do you design…

"ChatGPT is free - why aren't you?" - "We want a chatbot that is like ChatGPT." - "What differentiates your platform from ChatGPT?" Above is a snapshot of questions that our sales team has received over the past few months, and I am not surprised. When…

Providing live chat support has become a must-have for businesses. It is the support channel customers prefer with the price tag businesses crave. But live chat has a lot more to offer. This is why we are thrilled to announce Conversational Live Shopping. A feature taking the live chat to the…

In today's fast-paced digital world, capturing your customer's attention can be a real challenge - that's why we're thrilled to announce the latest addition to the Ebbot platform: Messenger Marketing. Send messages and updates directly to your…

Managing multiple customer support channels can be challenging, but with the new Dixa-Ebbot integration, it is easy. This new integration lets agents handle incoming chats directly in Dixa, while still having access to all the bot functionality available in the Ebbot platform. Ensuring a seamless customer support experience for both agents and customers.

ChatGPT is dominating the internet right now. It's the fastest-growing AI system to date & only one week after its launch it reached over 1 million users. But what is it, how can you use it, and what's so great about it? Have you ever dreamt of having a friend to talk with at any time; who can…

Nobody wants to get hacked. Or get their sensitive data leaked. And so, it is not surprising that one of the most common concerns regarding chatbots is safety. But don't fear - there's a way to keep your chatbot and sensitive data safe. Chatbots are powerful tools for everything from automating…

It’s that time of the year again... **Even though Black Friday certainly excites many companies in eCommerce, it's also a stressful time for many employees -- specifically those working in customer service. But don’t despair – we have a secret weapon for you to survive this upcoming…

**Chatbots are fast becoming a new pillar in Customer Experience. But as you may have experienced yourself, not all chatbots meet requirements. And what separates a good chatbot from a bad one is…

We’re facing a recession. Companies all over the world are struggling with financial challenges. Expenses get reevaluated. New projects are put on hold. Everyone has to tighten the belt. But when times are tough, it’s more important than ever to not lose focus on customer experience. Why that is and how you can improve your customer experience by using AI technology is what you’ll learn if you keep reading this article.

Chatbot is a term that has popped up more and more often over the last few years. Many companies have on their agenda to implement chatbots in an array of different cases. Customer service, HR, IT support, eCommerce -- are all great uses for a chatbot. But what does it really mean when we say chatbot? What is the technology behind it actually doing? And why have chatbots had a bad reputation for such a long time? These are the questions we'll be trying to answer in this article.

When it comes to Customer Experience, things are changing rapidly. Companies are constantly innovating the ways customer experience can be more efficient. In the past customer experience has not been prioritized in organisations. But business…

With customers like Jollyroom, Skincity & Outnorth -- Dialogtrail has really made a dent in the world of eCommerce. **Their dynamic…

In what way do chatbots fall under GDPR? What kind of data is protected? And what measures need to be taken to make sure your chatbot is GDPR compliant? Read on to get these questions answered and join us for a deep dive into the exciting world of data privacy.

**The market has changed. Consumer expectations have never been this high. At the same time competition is constantly increasing. Conclusion: Customer experience has never been more important. In fact, today [89% of businesses compete primarily on the basis of customer…

As human beings, it is simple for us to understand text messages that contain spelling mistakes. But do you know that sometimes Ebbot cannot comprehend messages if there are too many misspelled words? Understanding that typos can be one of the reasons why Ebbot cannot give the right response, our…

After one month of preparing the dataset and training, we proudly present to you a T5 (Text-To-Text Transfer Transfromer) based model that paraphrases any questions in the Swedish language. You might recall that we already developed a [similar…

As a multidisciplinary employee, Ebbot is able to work in many positions, such as Customer Service or Helpdesk Digital Assistant. This means that he sometimes has to ask your personal information to help you solve problems. Are you wondering if it is safe to share…

Even though the rapid development of Internet and social media contributes significantly to human connection, it is undeniable that this is also the very reason why toxic behaviors become more common online. Thus, toxic comments classification has been researched by experts in the Machine Learning…

Back in December 2020, we successfully extended a powerful Natural Language Processing (NLP) model called "SentenceTransformers" to Swedish language. We hate to brag, but after publishing the [blog…

The story of the NLP team from Hello Ebbot extending SentenceTransformers to Swedish started a month ago, when we unexpectedly received a call from Santa Claus... 🎅🏼 Santa: Hello, is this Hello Ebbot's NLP team? It's Santa Claus speaking! Hello Ebbot is on the Nice List this year and I…

In the last blog, Ebbot explained to you the training process which helps him correctly respond to your queries. As mentioned in the end of the blog, every time Ebbot fails to understand you, he will learn from your messages in the…

Hi everyone, my name is Ebbot. Since I started working here at Hello Ebbot, I have received many questions about how I have the ability to interpret human language as a chatbot. To tell you the truth, I don't speak human language! But I'm lucky enough to receive help from my colleagues, specifically…

The field of natural language processing (NLP) has grown in the past few years with an incredible speed. State-of-the-art, yet open-source tools developed by popular companies and/or researchers in the field, such as OpenAI with GPT-2/3, Explosion with…

Recently, there has been an increase in the need for an automated sentiment analysis model among businesses, especially within e-commerce. Currently, there are many pre-trained models available to be quickly applied. However, they are often not completely free nor do they support Swedish language…