From razor-sharp to robot-smooth

Revolutionizing the Shaving Industry Since 2019

Founded in 2019, Estrid has quickly become a trailblazer in the shaving industry with their vegan, cruelty-free razors and subscription model. Their rapid expansion into 14 countries across Europe highlighted the need for a scalable customer support solution to keep up with increasing demand.

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Streamline the growing volume of customer inquiries without sacrificing personalized, high-quality support.

Enhanced support and availability in Hello Ebbot

Status Messages: We support this via Aria Live regions

Each message written by an agent is spoken to screen readers using Aria live regions.

Make sure text can be magnified without problems

The widget customizes its content when magnifying the content.

Use text, not images, to display text

The widget complements the icons in the main menu with text

Select clearly which field or element is in focus

Fields that are in focus are clearly displayed.

Orientation: support is available.

The widget adjusts the height, which means that the orientation of the device does not matter.

The results

Multimarket Presence

The chatbot “Charly” was successfully deployed in four major markets: UK, Sweden, Germany, and the Netherlands.

96% Queries Solved by Chatbot

Charly has solved 96% of customer inquiries, handling over 1,500 cases per month in the UK alone, significantly reducing the strain on live agents.

High Customer Satisfaction

With an impressive 4.4 average rating, customers praised the efficiency and ease of using the chatbot for their needs.

Proactive Support

Charly provided insights into trending customer queries, enabling proactive chatbot training for future campaigns and product launches.

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Vår chatbot hanterar lika många ärenden motsvarande flera heltidsanställda kundtjänstmedarbetare. Ebbot-teamet är alltid redo att hjälpa till och skapa skräddarsydda lösningar när det behövs.

Emily Thalheimer

Customer Experience Team Manager, Estrid

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