From razor-sharp to robot-smooth
Revolutionizing the Shaving Industry Since 2019
Founded in 2019, Estrid has quickly become a trailblazer in the shaving industry with their vegan, cruelty-free razors and subscription model. Their rapid expansion into 14 countries across Europe highlighted the need for a scalable customer support solution to keep up with increasing demand.
Streamline the growing volume of customer inquiries without sacrificing personalized, high-quality support.
Enhanced support and availability in Hello Ebbot
Each message written by an agent is spoken to screen readers using Aria live regions.
The widget customizes its content when magnifying the content.
The widget complements the icons in the main menu with text
Fields that are in focus are clearly displayed.
The widget adjusts the height, which means that the orientation of the device does not matter.
The results
The chatbot “Charly” was successfully deployed in four major markets: UK, Sweden, Germany, and the Netherlands.
Charly has solved 96% of customer inquiries, handling over 1,500 cases per month in the UK alone, significantly reducing the strain on live agents.
With an impressive 4.4 average rating, customers praised the efficiency and ease of using the chatbot for their needs.
Charly provided insights into trending customer queries, enabling proactive chatbot training for future campaigns and product launches.
Customer Experience Team Manager, Estrid
Customer Experience Team Manager, Estrid
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