A love story between a robot and one of the best customer service teams in Sweden.
It was just a couple of weeks until Black Friday week 2021 when the bot project with Nelly.com started. From the start, Nelly was very dedicated to not only create something that would help them take the load off at a time where support volumes are extremely high. They also saw value in using a next generation support tool as a way to build brand, putting a lot of effort in the bot's tonality.
Enhanced support and availability in Hello Ebbot
Each message written by an agent is spoken to screen readers using Aria live regions.
The widget customizes its content when magnifying the content.
The widget complements the icons in the main menu with text
Fields that are in focus are clearly displayed.
The widget adjusts the height, which means that the orientation of the device does not matter.
The results
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Intresserad av hur Ebbot kan hjälpa dig?