A love story between a robot and one of the best customer service teams in Sweden.

130 000 customers helped by bot

24/7 Availability

Automated order handling

Constantly increasing Bot-satisfaction-rating

It was just a couple of weeks until Black Friday week 2021 when the bot project with Nelly.com started. From the start, Nelly was very dedicated to not only create something that would help them take the load off at a time where support volumes are extremely high. They also saw value in using a next generation support tool as a way to build brand, putting a lot of effort in the bot's tonality.

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Enhanced support and availability in Hello Ebbot

Status Messages: We support this via Aria Live regions

Each message written by an agent is spoken to screen readers using Aria live regions.

Make sure text can be magnified without problems

The widget customizes its content when magnifying the content.

Use text, not images, to display text

The widget complements the icons in the main menu with text

Select clearly which field or element is in focus

Fields that are in focus are clearly displayed.

Orientation: support is available.

The widget adjusts the height, which means that the orientation of the device does not matter.

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