From Razor-Sharp to Robot-Smooth
Changing the shaving industry since 2019
Founded in 2019, Estrid came to revolutionize the shaving industry with their vegan and cruelty-free products and unique subscription model for razors. Since then, the brand has rapidly grown and is now one of the fastest-growing startups in Sweden, currently shipping to 14 countries across Europe.
And as Estrid's success continued to soar, their customer support needs started to grow...
Goal: Manage the rising number of customer queries without compromising on exceptional and personalized support.
Enhanced support and availability in Hello Ebbot
Each message written by an agent is spoken to screen readers using Aria live regions.
The widget customizes its content when magnifying the content.
The widget complements the icons in the main menu with text
Fields that are in focus are clearly displayed.
The widget adjusts the height, which means that the orientation of the device does not matter.
The results
Estrid's chatbot Charly is already available in four markets, including the UK, Sweden, Germany and the Netherlands.
The UK bot was the first to launch, and since then it has solved approximately 1500 cases/month with an average solving rate of 96%. This high level of productivity is equivalent to the workload of multiple customer service agents, allowing Estrid to save valuable time and resources.
With an impressive average rating of 4.41 (!), the UK Chatbot is a true testament to the success of Estrid's chatbot implementation.
By utilizing the chatbot to provide insights on trending enquiries, Estrid's team can proactively train the chatbots before specific campaigns or limited-time offerings. As a result, customers receive tailored solutions without any delay.
Customer Experience Team Manager, Estrid
Customer Experience Team Manager, Estrid
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