From Razor-Sharp to Robot-Smooth

4.4 average bot rating

Available on multiple markets

Insights on trending enquiries

96% solved by the bot

Changing the shaving industry since 2019

Founded in 2019, Estrid came to revolutionize the shaving industry with their vegan and cruelty-free products and unique subscription model for razors. Since then, the brand has rapidly grown and is now one of the fastest-growing startups in Sweden, currently shipping to 14 countries across Europe.

And as Estrid's success continued to soar, their customer support needs started to grow...

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Goal: more shaved legs

The results

Widely available

Estrid's chatbot Charly is already available in four markets, including the UK, Sweden, Germany and the Netherlands.

96% solved by the bot

The UK bot was the first to launch, and since then it has solved approximately 1500 cases/month with an average solving rate of 96%. This high level of productivity is equivalent to the workload of multiple customer service agents, allowing Estrid to save valuable time and resources.

Exceptional Customer Ratings

With an impressive average rating of 4.41 (!), the UK Chatbot is a true testament to the success of Estrid's chatbot implementation.

Proactive solutions

By utilizing the chatbot to provide insights on trending enquiries, Estrid's team can proactively train the chatbots before specific campaigns or limited-time offerings. As a result, customers receive tailored solutions without any delay.

Our chatbot handles the workload of multiple customer service agents. And the Ebbot team is always eager to help and create tailored solutions when needed.

Emily Thalheimer

Customer Experience Team Manager, Estrid

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