Control your chat flows better by sending the right chats to the right people in your organisation based on their skills. Every agent can add skills to their account that will sort the chats based on what the customer asks about.

Your standard customer service macros made even smarter. Base your quick replies on replies already existing in the chatbot. Find the right response based on what the chatbot would have said. Making conversations lightning fast.

With autopilot, agents can pass the conversation over to the AI agent when possible. This is particularly useful when customer information needs to be collected. Just let Ebbot collect information while the agent talks to other customers.

With Ebbot Power Ups, your agents can enable powerful integrations. Identify the customer with BankID or create a ticket in Zendesk with just the push of a button.

Get all customer information gathered in one place. See where on your website the customer has looked, review previous cases, and get a handle on what services/products customers have with you. All gathered in one place.