Online banking, as it should be.
Time is money. Save both
People expect fast answers when it comes to their finances. At the same time up to 40% of all banking inquiries are repetitive.
With Ebbot, you can effortlessly automate these inquiries, freeing up your human team focus on those interactions where they can truly make a difference.
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The ultimate balance of AI and humans.
Step into a platform where Generative AI, custom workflows, and live chat come together in harmony. This trio is designed to streamline your banking operations and reduce operational costs, all while maintaining the high-quality customer service your clients expect.
With our fine-tuned LLM, EbbotGPT, you can quickly and easily automate the majority of FAQ-style questions using generative AI. Hook EbbotGPT up to your chosen knowledge sources, and you'll have a reliable AI agent ready to support your customers 24/7.
For more complex issues that require integration with other systems, you can boost the chatbot's actionability using predetermined scenarios and NLP. In our user-friendly bot studio, you can create detailed workflows that guide your customers through complicated processes, one step at a time.
Sometimes, nothing beats a human touch. Our live chat is here for those moments, ensuring a fluid switch from AI to human assistance. With smart quick-reply templates, power-ups, and the ability to create and update tickets directly in chat, the live chat is a tool loved by both customers and agents.
Tech you crave.
Security you need.
Thanks to seamless integration with BankID and similar e-identification services, quickly and easily verify customers' identities when handling sensitive issues.
Our unique "Dishwasher" functionality cleans sensitive information from your data, ensuring you can feel confident about how information is managed.
Rest easy knowing our platform is fully GDPR-compliant, with all data securely hosted within the EU via OVH cloud services.
Our commitment to safety means we regularly conduct penetration tests to keep our defenses sharp and your data secure, always.
Integrate with the systems you already use
Frequently asked questions
We use our proprietary Large Language Model (LLM) EbbotGPT, trained exclusively for customer support and securely hosted within the EU to ensure your data remains private & safe from third-party systems. However, we're also equipped to integrate with other generative AI models, such as OpenAI's ChatGPT hosted on Microsoft Azure, if that's preferred.
Ebbot's DNA is rooted in our expertise in both service and technology, guiding every decision from how we work with our customers to the technological choices in our platform. We understand the challenges of the service industry in a way that purely tech-focused companies do not. Our promise to our customers is to keep them at the forefront of what's technically best practice in the service industry. We live and breathe to maximize customer satisfaction by eliminating bad service experiences.
Our model, EbbotGPT, is fine-tuned with our own parameters to excel in service tasks. To manage hallucinations, the model is trained to stick to the context and opt to say it lacks information rather than provide incorrect information, minimizing hallucinations. Since EbbotGPT is designed for service tasks, it has fewer parameters than larger general models, which speeds up responses and reduces the risk of the model veering off-topic or hallucinating.
We take data security and personal data seriously, always signing a DPA that details how we handle these aspects. Furthermore, we offer services hosted entirely without involving third countries, meaning personal data never leaves the EU or reaches a non-European company. Additionally, we provide several GDPR features, such as "cleaning" personal data from conversations and setting data retention policies as desired by our customers.
Interested in learning more about our solutions for financial services? 🏦
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