Automate your customer service. The FAQ of the future. All EU hosted, GDPR compliant and available for everyone.
Safest way to always be available for your citizens
4 Cornerstones of Compliance
We take personal information seriously. You should too. Here are the best ways to protect your personal information, and we tick all the boxes in our platform.
2: GDPR
We are fully compliant with GDPR.
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3: Availability
Our platform is fully compliant in accordance with WCAG.
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What you get
AI Chatbot
Our AI Chatbot is powered by the latest technology in machine learning and has a proven track record of working as an efficient channel for some of Sweden's most efficient municipalities.
We automate your frequently asked questions and put them in an amazing conversational experience. We achieve an understanding rate of 60-80% within the first weeks of launching the bot.
Smart Live Chat platform for humans
Our chat platform for agents is one of the most efficient on the market today. Used by many of Sweden’s largest e-commerce companies, it has become the support agent’s best friend.
Create tickets without leaving the platform
With our partnership with IT Software, we offer a powerful integration with the service management tool TOPdesk. Agents receive information about each case directly in the chat and can vice versa post new as well as update cases. This can also be done with other major case management systems such as Zendesk and Freshdesk.
Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock.
With the help of analysis and statistical tools and a user-friendly training center, Ebbot's platform makes it easy for us to change and develop our usage and content based on the needs of the residents.
- Julia Karlsson
Web Strategist, City of Borås
