At Nelly, the chatbot can check if the customer is eligible for a return or not before handing over to a human agent, saving both the customer and the customer service department a lot of time.
The Livechat and chatbot adapt how they collaborate according to the dynamic opening hours set by Nelly. This solution makes the workflow as efficient as possible depending on what resources are available at the time.
Hello Ebbot's product is smart and intuitive and we have only positive experiences with the partnership.
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